Refund policy

Return & Refund Policy – Kirgiti

At Kirgiti, we do not offer refunds once an order has been placed and processed.

Our products are handcrafted in small batches, and several of our pieces are made-to-order or customised according to the customer’s size and requirements. Each product involves time, material, craftsmanship, and production specifically for your order. Because of this, we are unable to offer monetary refunds.

In specific and genuine cases, Kirgiti may offer store credit at our discretion, subject to the product being eligible under our return/exchange policy. Store credit will be equivalent to the eligible product value, excluding shipping and applicable return charges, and will be valid for 6 months.

We request you to carefully check the size, measurements, product details and specifications before placing your order. Our team is always happy to assist you with sizing and product queries before purchase.

Exchange process

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request any exchange
To be eligible, the item must be unused, unworn, with tags, and in its original packaging.
A valid receipt or proof of purchase is required.

Exchange Process

To initiate a return, please contact us at:
📧 kirgitidesigns@gmail.com / kirgiti.online@gmail.com
Return shipping will be borne by the customer or standard 200 is applied(If the products is defective or any wrong delivered we will take care of free exchange)
Returns must be sent to:
E-1005, Godrej Aria, Sector 79, Gurgaon – 122051
Items sent without requesting a return first will not be accepted.

Exchanges

We offer exchanges within 10 days of delivery.
Exchanges are applicable in case of:
- Damaged or defective products
- Incorrect item received
- Size or fit issues
The product must be returned in unused condition with all tags intact.
Return shipping cost is to be borne by the customer or standard 200 is applied(If the products is defective or any wrong delivered we will take care of free exchange)
Exchange requests are processed within 48 hours of receiving the product and fulfilled as a new order.

Order Modifications & Cancellations

Requests must be made within 2 hours of placing the order for guaranteed changes or cancellation.
Between 2–12 hours, requests depend on order processing status.
After 12 hours, cancellations or modifications are not possible.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us within 48 hours with photos.
We will resolve the issue with a replacement or suitable solution.

Refunds

In specific cases where Kirgiti agrees to provide a refund, it is done through store credit:

- Store credit will be issued only after the returned product has been received and inspected.
- It will be equivalent to the eligible product value, excluding shipping/return charges.
- Store credit will be valid for 6 months from the date of issue.
- Store credit cannot be exchanged for cash or refunded to the original payment method.

International Orders

International orders are not eligible for returns or exchanges.
Please review product details and sizing carefully before purchase.

Need Help?

For any queries, feel free to reach out:

📧 kirgitidesigns@gmail.com / kirgiti.online@gmail.com

We’re always happy to assist you 🤎